FAQs

Shopping with All Eyes Over Here is easy.

1. Browse our collections and select the product you love.
2. Choose your preferred size and colour, if applicable.
3. Check the size guide and product details carefully.
4. Click “Add to Cart.”
5. Proceed to checkout and enter your delivery details.
6. Select your preferred payment method and complete your order.

Once your order is successfully placed, you will receive an order confirmation via email/WhatsApp, depending on the contact details provided.

No. You can shop with us as a guest.

However, creating an account can make future purchases easier and allows you to keep track of your orders and details.

You can browse our collections through the categories on our website or use the search option to look for a specific product, style or category.

I haven’t received my order confirmation. What should I do?

Please check your Spam/Junk/Promotions folder first on email.

If you still cannot find your confirmation, please contact our customer support team on WhatsApp or email with the phone number/email address used while placing the order so we can check the status of your order.

Please contact us as soon as possible if you need to make a change to your order. Subject to dispatch.
Orders once placed cannot be cancelled.

Once an order has entered processing, been packed or dispatched, changes may no longer be possible.

Yes. If you have a valid promotional or discount code, enter it in the coupon/discount code section at checkout on payment page and click Apply.

Only one coupon code may be used per order unless specifically mentioned otherwise.

We accept the payment methods displayed at checkout, which may include credit cards, debit cards, UPI, net banking and other available payment options.

Yes. Payments are processed through secure payment gateways. All sensitive payment information is handled through the respective payment provider’s secure systems.

All Eyes Over Here does not have access to your complete card details.

Please refer to the size chart provided on the respective product page before placing your order.

We recommend checking your measurements against our size chart rather than relying only on your usual size, as sizing can vary between styles.

If your measurements fall between two sizes, please refer to the measurements mentioned on the product page. You can also contact our customer support team before placing your order for assistance.

We make every effort to display product colours as accurately as possible. However, slight variations may occur depending on your device screen, lighting conditions and photography.

Our product images are intended to represent the product as accurately as possible.

Please carefully read the product description for details regarding fabric, embellishments, lining, colour, fit and other product-specific information.

Product availability varies by style.

Please check the product page for the latest availability and estimated dispatch timeline before placing your order.

Please refer to our Return & Exchange Policy for complete eligibility criteria, timelines and conditions. We don’t provide refunds.

Products must meet the applicable exchange conditions to be eligible.

We are sorry if something isn’t right with your order.

Please contact our customer support team as soon as possible after delivery and provide:

• Your order number
• Clear photographs/videos of the product received
• Photographs of the packaging, if applicable
• A brief description of the issue

Our team will review the issue and assist you according to our return and exchange policy.

Products that have been worn, washed, altered, damaged, stained, perfumed or otherwise used may not be eligible for return or exchange.

Please check our Return & Exchange Policy for the complete conditions applicable to your order.

Size exchanges are possible subject to product availability and the applicable exchange policy.

Please contact our customer support team within the prescribed timeline if you need a size exchange.

Eligibility may vary depending on the product and promotion.

Please check the product page and our Return & Exchange Policy before placing your order.

We ship everywhere across India and worldwide.

International shipping availability, if applicable, will be displayed at checkout or can be confirmed with our customer support team.

Delivery timelines can vary depending on the product, availability, order processing time and delivery location.

Your estimated dispatch/delivery timeline will be communicated during the ordering process wherever applicable.

Please note that remote locations, public holidays, unforeseen logistics delays and other circumstances may occasionally result in additional delivery time.

Once your order has been dispatched, you will receive tracking information through the contact details provided at checkout.

You can use the tracking link to follow the status of your shipment.

Please first check with family members, neighbours, building security or your reception desk, if applicable.

If you still cannot locate the package, contact our customer support team with your order number and tracking details so we can assist you.

Please contact us immediately if you need to change your delivery address.

Once your order has been processed or dispatched, we may not be able to change or redirect the shipment.

Yes, wherever supported by the checkout process, you can provide a billing address different from your delivery address.

International shipping availability depends on the destination and may be available for selected countries.

Please check the shipping options available at checkout.

For international orders, customs duties, import taxes, local taxes or other charges imposed by the destination country may apply.

Any such charges, where applicable, are generally the responsibility of the customer unless explicitly stated otherwise.

International shipments may occasionally be held by customs authorities for inspection or clearance.

Customs-related delays are outside our direct control and delivery timelines may therefore vary.

Please always follow the care instructions provided with the product.

For embellished, embroidered, delicate or speciality fabrics, professional dry cleaning may be recommended.

Avoid washing or treating the garment in a manner that is not recommended for the specific fabric or embellishment.

Certain fabrics, dyes, prints and embellishments may require special care.

Please follow the care instructions provided for your specific product.

If you need assistance with an order, product, size, return, exchange or delivery, please contact our customer support team through the contact details provided on our website.

When contacting us regarding an existing order, please include your order number so that we can assist you faster.

For order-related queries, please provide:

• Order number
• Name used for the order
• Phone number/email used at checkout
• Details of your query
• Photographs/videos, where relevant

This helps our team resolve your request as quickly as possible.

We’re happy to help.

Contact All Eyes Over Here and our customer support team will assist you with your query.